🛡️ Play Safe, Play Smart
Gaming at jielivo is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take our responsibility seriously, and we've built real tools to help every Filipino player stay in control.
Minimum age to play on jielivo, strictly enforced
Support available for responsible gaming concerns
Player protection tools built into every account
Tolerance for underage gambling on the platform
We've built a full suite of responsible gaming tools directly into the jielivo platform. No need to call anyone — you can manage your limits and preferences right from your account settings, anytime.
Set a daily, weekly, or monthly cap on how much you can deposit into your jielivo account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately — raising it requires a 24-hour cooling period.
Set a maximum session duration so jielivo automatically logs you out after a set period of play. You can also enable on-screen reminders that pop up at regular intervals to let you know how long you've been playing and how much you've wagered in that session.
Need a short break? A cooling-off period temporarily suspends your jielivo account for a set number of days — from 1 day up to 6 weeks. During this time you cannot log in, deposit, or place bets. It's a useful tool if you feel your gaming is getting a bit too frequent.
For players who need a longer break, jielivo offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion your account is fully locked and you will not receive any promotional communications from jielivo.
View your full gaming history — wins, losses, deposits, and session durations — at any time from your account dashboard. Transparency about your actual activity is one of the most powerful tools for staying in control of your gaming habits.
You can permanently close your jielivo account at any time by contacting our support team. All remaining balance will be returned to you. Permanent closure is irreversible — a new account cannot be opened using the same identity details.
Problem gambling can affect anyone — regardless of income, background, or how long you've been playing. The earlier you recognise the signs, the easier it is to get back on track. At jielivo, we encourage every player to check in with themselves regularly.
If you recognise several of these warning signs in yourself or someone you care about, please reach out to our support team or use the self-exclusion tools available in your jielivo account settings.
Chasing LossesContinuing to play or increasing bet sizes in an attempt to win back money you've already lost — a cycle that almost always leads to bigger losses.
Gambling Beyond Your MeansUsing money set aside for rent, bills, groceries, or other essentials to fund your gaming sessions at jielivo or elsewhere.
Hiding Your GamblingLying to family members, friends, or colleagues about how much time or money you spend on gaming activities.
Inability to StopFeeling restless, irritable, or anxious when you try to cut down or stop gambling, or repeatedly failing to stick to limits you've set for yourself.
Gambling to EscapeUsing gaming as a way to cope with stress, depression, anxiety, or other personal problems rather than as a form of entertainment.
Important: Self-exclusion at jielivo is a serious commitment. Once activated, it cannot be reversed before the chosen period ends. We strongly encourage players who are concerned about their gambling to use this tool without hesitation — your wellbeing comes first.
jielivo offers flexible self-exclusion durations to suit your needs. All options fully lock your account — no logins, no deposits, no promotional emails. To activate self-exclusion, go to Account Settings or contact our 24/7 support team.
6 Months — A meaningful break for players who feel their gaming frequency has become a concern. Your account is fully suspended for 180 days.
1 Year — A full year away from jielivo, giving you time to reassess your relationship with gaming and focus on other priorities.
3 Years — An extended exclusion for players who need a longer-term solution. Cannot be reversed or shortened once activated.
Permanent Exclusion — A lifetime ban from jielivo. This is irreversible. Your account is permanently closed and you will never be able to register again using the same identity.
Answer these questions honestly. If you answer "yes" to two or more, we encourage you to use jielivo's responsible gaming tools or speak with a support professional.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you borrowed money or sold personal belongings to fund your gambling activities?
Do you find yourself thinking about gambling frequently, even when you're doing other things?
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Has gambling caused problems in your relationships with family, friends, or at work?
Do you feel the need to gamble with larger amounts of money to get the same level of excitement?
Have you ever felt guilty, ashamed, or anxious after a gambling session?
If you answered yes to two or more questions, please consider using jielivo's self-exclusion tools or reaching out to our support team for guidance.
Sign in to your jielivo account using your registered email and password. All responsible gaming tools are accessible from within your account dashboard.
Navigate to the "Responsible Gaming" section within your account settings. You'll find all available tools — limits, cooling-off, and self-exclusion — in one place.
Select the tool that best fits your needs — whether it's a deposit limit, a session timer, a short cooling-off period, or a full self-exclusion. Set your preferred parameters.
Confirm your selection. Restrictions take effect immediately. If you need help at any step, our 24/7 support team is ready to assist you via live chat on the jielivo platform.
jielivo is here for your entertainment — not to cause stress or financial hardship. Play within your means, use our tools, and enjoy the experience. Remember: you must be 21 or older to play.