Privacy Policy

1 Introduction

jielivo ("jielivo," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the jielivo online gaming platform, accessible at jielivo.com (the "Platform"). This Privacy Policy ("Policy") describes how jielivo collects, uses, stores, shares, and protects your personal information when you access or use the Platform.

This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by jielivo in connection with the Platform. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

2 Data Controller

For the purposes of applicable data protection legislation, jielivo acts as the data controller in respect of the personal data of its registered players and Platform visitors. As data controller, jielivo determines the purposes and means of processing your personal data.

If you have any questions about how jielivo handles your personal data, or wish to exercise any of your data subject rights, you may contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.

3 Data We Collect

jielivo collects the following categories of personal data from players and Platform users:

jielivo does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, problem gambling self-exclusion records).

4 How We Collect Data

jielivo collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and similar tracking technologies that record your device and browsing behaviour.
• Third-party sources: Data received from identity verification providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud prevention services, and regulatory databases, where permitted by law.
• Public sources: Publicly available information used to verify your identity or comply with anti-money laundering obligations, such as government registries or sanctions lists.

5 How We Use Your Data

jielivo uses your personal data for the following purposes:

• To create, verify, and manage your jielivo account, including identity and age verification to confirm you meet the 21+ requirement.
• To process deposits, withdrawals, and other financial transactions through approved Philippine payment channels.
• To provide, maintain, and improve the jielivo Platform, including personalising your gaming experience and recommending relevant games.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To monitor gaming behaviour for responsible gaming purposes, including identifying signs of problem gambling and enforcing self-exclusion requests.
• To communicate with you about your account, transactions, promotions, and Platform updates.
• To respond to your customer support enquiries and resolve disputes.
• To conduct analytics and research to improve our products and services.

6 Legal Basis for Processing

jielivo processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform our contract with you, including operating your account, processing transactions, and providing gaming services.
• Legal obligation: Where processing is required to comply with applicable laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Where processing is necessary for jielivo's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests.

7 Sharing Your Data

jielivo does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers, to process your financial transactions.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and eligibility.
• Game providers: Licensed game software providers whose games are available on the jielivo Platform, to the extent necessary to operate those games.
• Fraud prevention and security services: Providers of fraud detection, cybersecurity, and risk management services.
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by law, court order, or regulatory direction, including PAGCOR and the National Privacy Commission of the Philippines.
• Professional advisers: Legal, accounting, and auditing firms engaged by jielivo, subject to professional confidentiality obligations.
• Business successors: In the event of a merger, acquisition, or sale of all or part of jielivo's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom jielivo shares personal data are required to process that data in accordance with applicable data protection law and jielivo's data processing requirements.

8 Cookies & Tracking Technologies

jielivo uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The following types of cookies may be used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences and settings, such as language selection and display options, to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the Platform, helping jielivo identify areas for improvement and measure the effectiveness of features.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jielivo Platform. jielivo does not use third-party advertising or behavioural tracking cookies.

9 Data Retention

jielivo retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Self-exclusion records: Retained for the duration of the exclusion period and for a minimum of five (5) years thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with jielivo's data disposal procedures.

10 Data Security

jielivo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jielivo's servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Continuous monitoring of systems for suspicious activity and potential security incidents.

11 Your Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by jielivo:

To exercise any of these rights, please contact jielivo's Data Protection Officer using the details in Section 15. jielivo will respond to all verified data subject requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days with prior notification.

If you are not satisfied with jielivo's response to a data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

12 Children's Privacy

The jielivo Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. jielivo does not knowingly collect personal data from individuals under the age of 21.

If jielivo becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all data will be deleted, and any deposits will be returned. If you believe that a minor has registered on the jielivo Platform, please contact us immediately using the details in Section 15.

13 Third-Party Links

The jielivo Platform may contain links to third-party websites or services, such as payment provider portals. jielivo is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the jielivo Platform.

14 Policy Updates

jielivo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, jielivo will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the jielivo Platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jielivo's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 through the jielivo Platform
• Response Time: We aim to acknowledge all privacy-related enquiries within 5 business days and resolve them within 30 days.

For general account support, responsible gaming assistance, or self-exclusion requests, please visit our Responsible Gaming page or contact our support team via live chat.